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Ask any question in natural language or search guides for shortcuts, shorthand aliases, dispatch sheets, and printer setups.

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Keyboard Shortcuts

Fast Order Desk Shortcuts & Counter Workflow

Learn how billing clerks book 10-item orders in under 45 seconds using only keyboard keys.

  • Press `Ctrl + N` anywhere in the app to instantly open the Fast Order Desk.
  • Type 2-3 letters of the retail store name and press `Enter` to select the customer.
  • In the shorthand product box, type quantity and product abbreviation (e.g. `20 amul 500` or `15 fortune 1l`) and press `Enter` to match and add the line item.
  • Press `Ctrl + Enter` (or click Save) to immediately lock the order, generate the invoice number, and open the confirmation slip.
Shorthand Engine

How the Shorthand Alias Engine Matches Colloquial Words

How SlipDesk matches messy kirana chat text to exact catalog SKUs in 0.09 milliseconds.

  • Each product in your catalog has 4–6 customized aliases (e.g. "Amul Taaza 500ml" matches: `amul 500`, `taaza 500`, `taaza milk`, `amul doodh`).
  • Quantity prefixes and suffixes are automatically extracted (e.g. `20 amul 500`, `fortune 1l 15 pouches`, `tata namak 10`).
  • To bulk-paste an entire WhatsApp chat, click the "Paste WhatsApp Text" drawer in `/orders/new` and paste the raw text. SlipDesk parses all items into drafts instantly.
  • You can add custom regional aliases anytime in `/products`.
Vehicle Dispatch

Generating Morning Vehicle Loading Sheets & Driver Manifests

Plan delivery vans by route and eliminate loading errors before drivers leave the warehouse.

  • In `/dispatch`, filter pending orders by delivery route (e.g. Camp, Kothrud, Hadapsar, Swargate, PCMC).
  • Click "View Loading Manifest" to see total consolidated item counts across all route orders (e.g. "Total 140 pkts Milk + 45 pouches Oil + 30 bags Salt on Van #1").
  • Click "Send Driver Manifest" to send a stop-by-stop delivery sequence with shop phone numbers and invoice cash/UPI collection totals directly to the driver on WhatsApp.
Printer Setup

Configuring A4 Invoices & 80mm Thermal Receipt Printers

Setup desktop laser printers or POS thermal receipt rolls for crisp challan printing.

  • SlipDesk generates vector PDF delivery challans with embedded Bharat UPI QR codes, distributor GSTIN, and itemized HSN breakdown.
  • For 80mm thermal receipt rolls: Click "Print Thermal Slip" on any order screen. In the browser print dialog, select 80mm roll width and set margins to None.
  • For standard A4 delivery challans: Click "Download A4 Invoice" to generate a full-page GST compliant delivery challan.
Ledger & Recovery

Customer Credit Balances & WhatsApp Payment Reminders

Track 7–15 day credit limits and collect dues with 1-click WhatsApp balance statement links.

  • Every confirmed order automatically posts a debit entry to the retailer's running credit balance in `/ledger`.
  • When receiving settlements (Cash, Cheque, UPI), click "Record Payment" to post a credit entry with reference numbers.
  • Click "Send Balance Reminder" to generate an itemized WhatsApp text showing the retailer their exact pending dues with an embedded Bharat UPI payment link.
Offline & Sync

Offline-First Counter Reliability & Data Backups

How SlipDesk guarantees zero counter freezes during mandi internet outages.

  • All product catalogs, customer directories, and active orders are cached in your browser's local storage.
  • If your counter loses internet connection, the "Offline Mode Active" banner will appear, but order booking, shorthand matching, and slip printing continue without interruption.
  • When internet reconnects, records automatically sync to your Supabase PostgreSQL cloud database.
  • You can download a complete offline JSON backup at any time from `/settings`.
Need Live Help from Our Onboarding Team?

Connect directly with our Pune technical support desk for catalog digitizing, staff shortcut training, or printer troubleshooting.